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MSI Computer (Australia) Warranty Term and Conditions

(For Distributors and Authorized Resellers only)

MSI Computer (Australia) warrants its product import in Australia to be free from defects in materials and workmanship during its manufactory warranty period. Warranty period starts from the date of original purchase from MSI Standard manufactory period specified for the product can be found from warranty table.

*click here for "Instruction of how to update the mouse pad firmware of MSI M510C Notebook"
*click here for "Video driver of MSI M510C notebook"
*click here for "Update RC410M series motherboard to support Intel 945 CPU"
 

Warranty Coverage:

If product is proved to be faulty, MSI reserves the right to repair the product or replace with the same product. Repair or replace product will be warranted for the remainder of the original warranty. Replacement product may include new, remanufactured or refurnished parts.

Any DOA (Dead On Arrival) claim must be within 7 day of original purchase date from MSI. In this case, MSI will provide brand new replacement if original item have been shipped back in full and item have been truly identified as faulty.

MSI will provide ONE-WAY freight free of charge via courier in returning the product to the customer.

Note: CPU Protective Cap is essential for warranty return of all Intel 775 socket motherboard.

Warranty Exclusions:

  • Failure or effect caused by misuse, physical damage, unusual heavy use, improper assembly, improper maintenance, unauthorized repair or modification, or any causes externally such as natural disaster, power surge and excessive heat. MSI will not repair or replace product that has not been sold or leased to customer.
  • Label and serial number invalid or unreadable
  • Item damaged during normal wears and tears
  • The product will be at the owner's risk whilst in transit to and from the MSI service center.
  • Incompatibility issue
  • MSI is not responsible for any damages or loss of any data due to hardware and MSI software failure
  • Installation, removal and relocation of products or any accessories
  • Any extension warranty offered by place of purchase are independent of MSI
  • MSI reserves the right to change this policy without advance further notice
  • MSI Warranty does NOT include software issue and MSI will return the product to customer without fixing the software issue. Any fixing for software issue, MSI will charge labor fee and MSI will contact with the customer for the issue.

Note:

In the event that a product needs to be returned to MSI for service, customer must obtain RMA number from MSI in advance and this number must be clearly printed on the outside of the box. MSI reserve the right to reject all items without an RMA number under any condition.